Approvals
Know the cost before work starts
When a change has a cost, the quote appears in the request's thread. The people you have named approve website changes there, or decline them.


Quotes
The quote sits where the request is
A quote is a fixed amount or a time estimate, given as one figure or a range. It appears in the thread with two buttons: Approve quote and Decline quote.
Both ask you to confirm, so nothing is agreed by a slip of the finger.
How you approve website changes
- Named approvers only
- Each website has its own approvers. Nobody else can answer a quote.
- A record of the answer
- The thread shows who approved or declined and when, for example: Quote approved by Sarah on 24 Oct 2026 at 14:05.
- Answer from the email
- The email about a quote carries a link for answering it, so an approver does not have to hunt for the request.
- Declining keeps the request open
- Say no and the thread stays open, so you can explain what you would rather do.
Ideas board
Suggestions with the cost already on them
Each website has an ideas board: improvements suggested for the site, each one with its cost. An approver ticks the ones to go ahead with and approves them together.
Have an idea of your own? Send it through the Feedback button as an Idea.




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