Messages
One thread for each request
Website support messages stay with the request they belong to, along with their files. Read and reply in Bugpot, or straight from your inbox.
By email
Reply from your inbox
Bugpot emails you when there is news on a request. Answer that email as you would any other, and your reply is added to the thread.
No need to sign in just to say yes.
In the thread
Long threads stay readable
The comment that matters most can be pinned. Under each comment, Read by lists the people who have seen it, so nobody has to ask whether a message arrived.
A comment can carry up to five files of 5 MB each.
More about website support messages
- Updates without an account
- Someone who sends a request through the button and leaves an email address can be kept up to date by email, with a private link to their request.
- Conversations
- Not everything is a single job. Each website also has conversations for wider questions, and they work by email too.
- Private notes
- Notes written for the people doing the work are marked as private. Guests and viewers never see them.
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