How it works

One request, from first click to done

This is how Bugpot works, step by step. The example is a small one: a second phone number for a contact page.

Step 1
Press Feedback
Your website gets a small Feedback button. Press it and choose what you are sending: a Bug, a Comment or an Idea.
Step 2
Show what you mean
Bugpot takes a screenshot of the page for you. Draw a box or an arrow on it, write a line and send. The page address, the browser and the screen size are recorded with it, so nobody has to ask.
More about reporting
Step 3
It joins the list
The request appears in the list for your website, marked Open, with a short reference of its own. From here it has a status, a priority and a person looking after it.
More about tracking
Step 4
Talk it through in one thread
Questions and answers stay with the request. When there is news, Bugpot emails you, and replying to that email adds your answer to the thread.
More about messages
Step 5
Agree the cost, if there is one
A change that costs money gets a quote in the thread. Someone named as an approver accepts or declines it, and the thread records who answered and when.
More about approvals
An example. The names and the figure are made up.
Step 6
Resolved, and on record
When the work is finished the status moves to Resolved. The request stays in the list with its whole history, so the next time that page comes up you can see what was changed and why.

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Sign in to see the requests for your website. Bugpot is invite only, so if you would like it on your site, write to hello@bugpot.io.